Help and Assistance at JediRobeAmerica.com
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GENERAL FAQ |
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Will I receive an order confirmation email? |
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Yes, your user account login details and an order confirmation will be sent by email as soon as you complete your purchase. When you login, you will have access to a number of registered Customer Account facilities. |
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Can I track my order once I have paid? | |
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Yes, as soon as your order is dispatched, we will send you an email with the tracking information for your purchase. |
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Are my personal and payment details secure? | |
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The information you provide to us will be held on secure Jedi-Robe.com servers. We only collect information about our users as provided to us during the registration or purchasing process, which you agree to supply to us as accurate. Information collected includes name, shipping address, billing address, telephone numbers, e-mail address, and Items purchased detail only. You have the right to withdraw your consent at any time. You also have the right to ask for a copy of the personal data we hold on our system. Jedi-Robe.com does not store your credit or debit card details on its servers, this information is held securely by PayPal. Jedi-Robe.com does not require you to create a Customer Account before you place an order; account information can be changed or removed by using your login and password. |
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What payment types do you accept? | |
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We accept Visa and Master Card credit and debit cards and we use PayPal to process your payment securely. We also take orders and payments on the telephone and can accept bank transfers. Contact us by clicking HERE. |
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When can I expect my order to arrive? | |
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We aim to dispatch all items within 48 hours. Armor parts and Special Order items will take longer. Please check the product listing for more information. Usual shipping times are as follows: |
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I have received a damaged or incorrect item. | |
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Please contact us immediately by clicking HERE. | |
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I ordered the wrong size, can I exchange it? | |
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Yes, please read our exchanges policy HERE. | |
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I have placed an order by mistake. | |
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Please contact us to cancel your order by clicking HERE. | |
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I have placed multiple orders but only need one. | |
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Do not worry, our system will automatically cancel the previous orders and will only process the paid-for order. Our system will not allow you to be charged more than once for the same order. | |
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I have received a payment request for an order I do not want. | |
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Our system automatically sends an unpaid reminder and payment link email. Please contact us and we will cancel your order. | |
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I have received an order confirmation email, but have not paid. | |
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If you place an unpaid order, within 24 hours you will receive an email from us assisting you with your payment transaction. Alternatively, you can contact us by clicking HERE. |
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How do I know if an item is in stock? | |
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If the product is listed as IN STOCK and you are able to select a size from the drop down menu, then we can send you the item straightaway. | |
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Do you ship internationally? | |
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You will be pleased to know that we ship worldwide. | |
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Do you ship to APO/FPO addresses? | |
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Yes, all APO/FPO orders will be shipped through USPS. Delivery times may vary based on the final military destination. | |
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What currency can I use to pay? | |
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All of our transactions are conducted in US Dollars (USD). |
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I have forgotten my password and cannot login. | |
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Please contact us for a reminder by clicking HERE. | |
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Why open a Customer Account? | |
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We operate under the General Data Protection Regulations (GDPR) which came into effect on 25th May 2018. Account information can be changed or removed by using your login and password. |
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I still have an unanswered question. | |
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We are always happy to hear from our customers and to answer any questions you may have. Please contact us by clicking HERE and we will try to get back to you in 24 hours, if not sooner. | |
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REPLICA COSTUMES FAQ |
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What sizes are your costumes available in? | |
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Our replica costumes are available in Medium, Large and XL. Please check each individual costume for measurements. | |
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Can you custom-make a costume for me? | |
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We are a retailer and are unable to offer any bespoke tailoring or modifications. | |
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I cannot select the size I want. | |
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If the size you want is out of stock, please contact us HERE. | |
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Are your costumes accepted by the 501st and Rebel Legion? | |
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Please read our guide to costuming groups HERE. | |
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Are your costumes available to hire? | |
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We are unable to hire out any of our costumes. | |
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How do you clean your costumes? | |
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We recommend handwash or dry clean. Our Jedi Robes and tunics can be machine washed on a gentle, cold/handwash/delicate cycle with a non bio detergent. Hang and leave to air dry. Do not tumble dry. Reshape while damp if necessary. Press with a cool iron. Wash robes and tunics separately. | |
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Do you have any pictures of customers wearing your costumes? | |
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We have a gallery of photos and reviews HERE. | |
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GENERAL RETURNS POLICY |
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At JediRobeAmerica.com we want you to be 100% satisfied with your purchase. If for any reason something is not right, or you change your mind, please let us know as soon as possible and we will help you. If you receive a damaged or faulty item, please return it to us as outlined below and we will offer you a replacement or a refund. To return an item, we kindly ask that the item be sent to us clearly marked RETURNS, unused in its original packaging. Please include a copy of your order and order ID plus any instructions you wish us to carry out. Returns should be received within 30 days of purchase. Refunds are not issued after 30 days. If we receive your return after 30 days from the date of purchase, you may choose to receive a store credit or exchange for another item of equal or lesser value. Refunds will not be issued if the item is worn, damaged or altered in any way. We do expect you to try on the costume, but please avoid smoke and pet hair, as well as perfumes while doing so. Our returns address is: RETURNS - Jedi-Robe We are unable to cover any shipping costs incurred. If you wish to exchange an item, please return the item as above. Please include your order ID and details of what you would like to have the item exchanged for. Please note that additional postage costs may be incurred for exchanged items that are not damaged or faulty. If you wish to return an item for a Refund, please send it back to us as above including your order ID and stating the reason you wish to be refunded. Once we receive your item, please allow up to 5 working days for the transaction to appear in your account. |
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